Frequently Asked Questions

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You choose your product with its different options. Then you customise it and after validating your proof-test, you save your order. As long as you do not validate the order by clicking on the "Order" button, you can always modify it. You can change either the product options or the document itself by clicking the appropriate buttons. You can also change the quantities or delete the order.

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Yes, you can add as many products as you want in the cart.

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Yes, by logging in with your ID and password you can see the history of your orders.

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If you have a VAT registration number and you live in a European Union country other than Belgium, you can receive a duty free order. You will have to pay this VAT when you report to the tax authorities of your country. Please note that duty-free orders must be sent to an address outside Belgium. For sales to individuals, VAT will always be applied.

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Manufacturing deadlines are calculated from the finalisation of the order, that is to say after validation of the order proof-test and payment of the order.
Vehicle's identity : 10 working days
Rally plate : 3-5 working days
Rally number : 3-5 working days
Accessories : 1 working day if they are ordered alone

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The choice of delivery method comes at the end of the order and before choosing your payment method. The choice of delivery directly in our workshops is obviously free. For the others, the delivery is made by the company Bpost which uses 3 methods of distribution.
- Right at your home
- In a collection point (office or post office) *
- In a package distributor
(*) Follow this link to find a post office near you : Rechercher un point poste.


Delivery times :
- Belgium : 1 working day
- Luxembourg : 2 working days
- Netherlands : 2 working days
- France : 3 working days
- Other UE countries : 3 to 5 working days


Delivery Rates All Taxes Included :
- 0 à 30kg : BE 7,28€ ; LU 7,66€ ; NL 7,66€ ; FR 12,57€ ; DE 9,05€ ; GB 13,08€; IT 17,34€
- >30kg → 60kg : BE 13,60€ ; LU 15,31€ ; NL 15,31€ ; FR 25,14€ ; DE 18,09€ ; GB 26,16€; IT 34,68€
- >60kg → 90kg : BE 19,92€ ; LU 22,97€ ; NL 22,97€ ; FR 37,70€ ; DE 27,14€ ; GB 39,25€; IT 52,02€
- >90kg → 120kg : BE 26,24€ ; LU 30,62€ ; NL 30,62€ ; FR 50,27€ ; DE 36,19€ ; GB 52,33€; IT 69,36€


Delivery address validation :
Whatever the chosen delivery method, we advise you to check your delivery address by following the attached link : Validate my delivery address.


Note :
Delivery to a package distributor or post point is only possible for Belgium.

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The packaging costs are included in your price

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Yes, if the item is defective, you can return it, but under certain conditions. Oldtimer-printshop will not be liable for damages, whether direct or indirect, arising from any errors, of any kind, concerning the printing of the file sent by the Customer, except for fraud or serious misconduct. At the time of delivery, you must carefully check the products received. Any defects in the delivered goods or the packaging of the equipment must be immediately reported to the carrier. The goods must be accepted by signing with specific reservation of control. You will then have to open a litigation by sending us an email with the photographic documentation, when it is necessary, within 8 days of receiving the material. Oldtimer-printshop will do its best to answer within four hours to the complaints received.

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Yes, when you are on the page of finalisation of your order, you can put a new delivery address in place of the one displayed. This will be added to a list of addresses that you can reuse when ordering later.

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You can pay your orders very easily and safely by different means of payment.
- With bank card Visa, Mastercard, American Express, Bancontact, iDeal, SEPA Direct, Sofort.
- With Paypal.
- By bank transfer, but please note that this payment method will extend the time of receipt of your order
If you have any difficulties, do not hesitate to contact us from 9 am to 5 pm at +32 67 888 353 or email

Réponse

Yes, our various payment methods are already valid and compatible with the new DPS2 regulations. The DSP2, for European Payment Services Directive 2, is a European directive implemented since 13 January 2018 with the objective of increasing the security of online transactions.
For more details, do not hesitate to write to us by email.

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